Terms & Conditions

TERMS & CONDITIONS OF SALE

PRICES/F.O.B. - All prices published herein are net FOB origin unless otherwise stated. Published prices are subject to change without notice.

MINIMUM ORDER VALUE - No order under $20.00 will be processed.

TERMS OF SALE AND PAYMENT - Regular terms: Net 30 days from date of invoice. Delinquent accounts: payment in advance with orders for specially made or custom items. Finance charges of 1 32% per month, effective annual rate of 18% added on past due amounts. Handling charge of $50.00 per check will be billed for any checks returned to us by your bank.

LOCKSTEP ACH & CC PAYMENTS - Pay invoices via ACH or credit card (transaction fee will be assessed for CC). Save time, reduce postage and check costs, make secure and efficient payments. Need more information? Email: credit.dept@annin.com

VISA, Mastercard, and American Express - No cash discounts allowed. Include card number, expiration date, cardholder's signature, address and telephone number. The use of a credit card will incur a processing fee. Avoid the fee by paying via the preferred method of ACH or check.

PHONE ORDERS - We cannot be held responsible for errors on phone orders. Stock merchandise shipped in error may be returned, but only under the terms stated below (see "RETURNS").

BACK ORDERS - It is our policy to ship all available merchandise and back order the balance unless otherwise specified by the purchaser. Consequently, purchaser must accept partial shipments when necessary and pay partial invoices within our payment terms.

RETURNS must be authorized in advance, by Annin Flagmakers. Unused and unopened materials only may be returned. Enclose packing slip and return via least expensive way. Unless noted otherwise on the Return Authorization, Dealers must prepay return freight. Credit on account will be issued, less a re-stocking charge equivalent to 15% of the net value of the goods returned. Custom-made and other non-stock, special order items are not returnable. No returns accepted after 60 days from invoice date; No adjustments of any kind after 180 days.

Address for returns:
Annin Flagmakers
Attn: Returns Department
3011 Philpott Rd.
South Boston, VA 24592

NOTE: If you return merchandise to the corporate office we will deduct from the credit the shipping charge for us to send to South Boston for processing.

CLAIMS - Damage in transit is the responsibility of the carrier. File daim directly with transportation company within 10 days after receipt of merchandise.

DELAYS IN DELIVERIES resulting from fires, strikes, accidents, wars, terrorist attacks, riots or any other cause beyond our control shall not be our responsibility, nor shall Annin Flagmakers in any way be held liable for any loss whatever which may arise therefrom.

CANCELLATIONS -Orders for custom-made and other non-stock, special items received and accepted by Annin Flagmakers cannot be cancelled except upon terms that will compensate Annin for costs incurred.

REPAIRS & REPLACEMENTS-Annin Flagmakers reserves the right to determine if pre- authorized returned merchandise should be repaired, replaced or otherwise adjusted. Dealers are requested not to make such adjustments without prior authorization.

SHIPPING METHODS/TIMES/COSTS

Unless you specify to the contrary we will attempt to ship your order the most efficient way. Larger orders (over 200 lbs.) or large sized items are generally shipped via motor freight.

For other orders our preferred shipper is UPS ground.

If you prefer Annin to designate a different carrier as the default shipper for your account, please let us know.

As always, you will have the option to change the carrier or class of service on an individual order basis whether placing your order via phone, fax, e-mail or on www.anninonline.com

For additional information about UPS you can call toll free 800-742-5877 and request a copy of their UPS Rate & Service Guide or visit them on the web at www.ups.com

SHIPPING WEIGHTS -listed are approximate and will vary according to size of master carton and/or other packing materials.

PRODUCT AVAILABILITY

Our policy is to maintain sufficient inventory on all items listed in this catalog (custom items excepted) to enable Annin dealers to avail themselves of virtually all normal sales opportunities. Inventory levels are developed from historical demand data.

Please do not assume availability of any item. If there is a specific deadline, confirm availability before ordering.